Frequently Asked Questions

1. What is PINGPAD?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

2. How does it work?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

3. How do a member claim an extension assigned to me?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

4. How can I to stop receiving incoming calls for my extension?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

5. I accidentally unclaimed my extension. What should I do to reclaim my extension?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

6. Can I add other people's device to my extension for receiving and answering incoming calls?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

7. Can I remove someone from my extension call group?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

8. Can I leave a call group I previously joined?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

9. Can I forward my call to another person in the call group?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

10. Can I set an access code for my extension?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

11. Can I peek at the caller prior to answering his/her call?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

12. Can I block a caller?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

13. What happens when I am on a PINGPAD call and another PINGPAD call coming in?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

14. When I am on a mobile call, will I be able to receive incoming call from PINGPAD call?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

15. My phone is not ringing on incoming PINGPAD call?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

16. What the Recent Calls item in Home menu displays?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

17. What the Recent Calls button in a claimed extension displays?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.

18. Why peeping video does not play when I call back a visitor?

PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.